How Maternity is supporting colleagues to understand ‘What matters to you?’

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The Maternity department at Newcastle Hospitals is undertaking an
improvement project that asks colleagues: “What matters to you?”

Working closely with the Institute for Health Improvement (IHI), a
multi-disciplinary team within postnatal services are taking time with
colleagues to have more meaningful conversations to understand
and inspire change and service improvement. Together they have
begun to develop pastoral care and support between peers, the
ward environment, changes in postnatal service provision and how
they communicate with each other.

A number of new ways of working have now been introduced, including regular huddles. You can
hear more about this project with our new video. If you’d like to find out more about the What
Matters to You Programme, you can access advice, support and tools on how to start and develop
conversations with your teams by emailing: [email protected]